UX
Billing Revamp | sccc by stc Cloud Portal
Apr 2, 2026
Overview /
The billing experience within our cloud portal is one of the most critical parts of a customer's experience, but also a challenging part. Through our UX research and investigation, we identified major usability issues that impacted our users' ability to manage their spendings and bills.
Role
UX Design, UX Research
Year
2025
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The problem
Users struggled to make sense of their billing information, which led to confusion and lack of trust in the portal.
/ User research
Methods
User interviews, surveys, usability testing
Interview – Key insights
From 7 participants, we identified clear patterns in how users interact with billing:
57% of users rely on exporting data to create external reports for management, indicating a gap in built-in reporting capabilities.
43% of users expressed a need for better data visualization, such as charts and graphs, to help them understand their consumption more easily.
29% of users highlighted the need for forecasting tools to estimate upcoming costs and plan ahead.
/ Design Phase
As the main UX designer in the team, this is where the fun begins for me. It was time to translate those key insights into full journeys and designs.
Main design directions
Introduce an overview page for our CEO / DevOps personas who look for quick insights.
Incorporate visual components such as charts and graphs.
Build clearer hierarchy and grouping to make data scannable and digestible.
Lastly, and most importantly, improve transparency with thorough data tables.
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